TOTO retailer scores 10/10 for service

TOTO retailer Sapphire Living Space has been awarded a perfect 10 by KitchensBedrooms and Bathrooms (KBB) when the highly respected magazine carried out asecret shopper survey of Exeter.



Proud owners Mark Newbery and Ross Pollard were delighted to hear that this was only the second time a maximum score had been given by the magazine’s Mystery Shopper in the past 30 years.



Mark said the team had been flattered by the praise:

“It’s obviously great to receive such a high commendation from a respected andindependent publication such as KBB but when we were told it was only the second10 out of 10 they had awarded in 30 years, we were blown away."


“This is a wonderful accolade and a reflection of the strength and depth of the teamhere.”


The magazine said in its summary of the visit: “If you think buying a kitchen orbathroom should be both enjoyable and informative, then head to Sapphire for amasterclass in intelligent, customer-friendly service.”


Sapphire Living Space is the exclusive South West stockist for TOTO. The 3,500sq ftshowroom opened in August 2012 at the Dart Business Park, Topsham.


It is owned and run by Mark, who had worked in property development and sales, andRoss, who had worked as a kitchen fitter and designer. The pair had previouslyworked together on several projects.


In a bid to boost the local economy and offer something different, Sapphire LivingSpace has focused on bringing a higher level of quality and luxury products to theSouth West, products that had previously only been available outside the region.